Founded by lawyers who struggled to retrieve and intake records, iCopy Legal exists as an innovative medical records retrieval service that specializes in retrieving records quickly and affordably. Serving law firms and Insurance carriers nationwide, iCopy is dedicated to improving case outcomes through instant ordering, time status updates and industry-leading turnaround times.
From its early stages, it was clear that iCopy needed to embrace technology to achieve nationwide scalability and competitiveness. Like many companies at this point, iCopy initially relied on a combination of free tools and outdated processes. The leadership team soon recognized the importance of investing in proprietary software to realize their vision.
For several months, the iCopy leadership team took the time to carefully assess their options and that is when VAULT entered the equation. VAULT’s proven process led to two major accomplishments early in the engagement. First and foremost, they collaborated effectively to streamline the grand vision into something that was both cost-effective and efficient to execute. By defining and prioritizing the features, they reached a consensus on the go-to-market version of their platform, Nimbus, making it a feasible and exciting endeavor.
VAULT’s design team was able to put together a clickable prototype that served not only as a foundation for development – but a sales asset for the iCopy team. With the prototype at their disposal, iCopy pre-sold their new and enhanced service model, putting them in a prime position for product launch.
Upon launch, the product was extremely well received. Existing customers were pleased with the platform and how streamlined of an experience it was while new customers began piloting the product. With new feedback and features requests rolling in, VAULT was able to help them further expand on their product, leading to higher customer satisfaction, increases in customer acquisition and a higher retention of their existing clients.
Two years post-launch, iCopy grew their client volume nearly 300% while revenue jumped over 10x. The focus on customer-driven development has created a great experience for all stakeholders involved and a foundation to continually build new improvements in the future. Today, iCopy is growing quickly and becoming an industry leader in the record retrieval space.
Revenue has grown 10X in the first years post-launch
Increases in customer acquisition and higher customer retention
Increase of 300% in client volume